Delivery is free on all UK orders. There is no minimum spend required.

Please allow 1–2 working days for your order to be processed. Delivery then usually takes approximately 5–7 working days.

Delivery times are estimates and may be affected by busy periods, courier delays or severe weather.

We will send a dispatch confirmation email once your order is on its way. Where tracking is available, the email will include the relevant tracking information.

Contact us as soon as possible after ordering. We will try to make the requested change, but we cannot guarantee changes or cancellations once an order has entered processing or been dispatched.

Contact us immediately with your order number and the correct address. We may be able to update it before dispatch, but this cannot be guaranteed once processing has begun.

Check your dispatch confirmation and tracking information first. If the estimated delivery period has passed and your parcel has still not arrived, contact us with your order number so we can look into it.

Check the sizing information shown on the individual product page before ordering. Measure your dog carefully and compare the measurements with the relevant size guide rather than choosing based only on breed or weight.

Where possible, choose the size that provides the safest adjustment range for your dog's measurements. Contact us before ordering if you are unsure, and we will help you review the available options.

Suitability depends on your dog's size, behaviour, activity level and the intended use of the product. Always read the product description, measurements and usage information before ordering.

No accessory should replace responsible supervision or appropriate training.

Many products are selected with everyday outdoor use and changing conditions in mind. However, water resistance and care requirements vary between products, so check the individual product page for specific material information.

Care instructions vary depending on the materials used. Follow the guidance shown on the product page and allow washed or damp products to dry fully before storing them.

Avoid using harsh chemicals unless the product instructions confirm they are suitable.

We aim to represent every product accurately. Minor differences in colour may occur because of lighting, photography and individual screen settings.

Returns are handled in accordance with our store returns policy. Please review the full policy and contact us before sending an item back so we can provide the correct return instructions.

Size-related returns may be accepted when they meet the conditions outlined in our returns policy. Products should be handled carefully and kept in their original condition while you decide whether they are suitable.

Contact us as soon as possible and include:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will review the information and advise you on the next steps.

Yes. Please contact us before sending any item back. Returns sent without prior instructions may be delayed or sent to the wrong address.

The available payment methods will be displayed securely during checkout. Options may include major debit cards, credit cards and supported digital payment services.

Payments are processed through Shopify's secure checkout system and the payment providers available on the store. Moorland Adventure Gear does not receive your full card details.

Use the contact form on our website and include your order number where relevant. Our team can help with product questions, sizing, delivery and existing orders.